Our Risk-Free 1-Year Warranty
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We get it — life happens. That’s why every pair of DAX Eyewear is backed by our Risk-Free Warranty:
If your sunglasses are lost, broken, or stolen within 1 year of purchase, we’ll replace them — no hassle, no drama.
What’s Covered
Our 1-Year Risk-Free Warranty includes:
- Accidental damage (scratches, cracks, breaks)
- Lost or stolen sunglasses
- Manufacturer defects (hinges, lenses, nose pieces, etc.)
What’s Not Covered
We want to take care of you — but there are a few fair-use limits:
- Style swaps
- More than one replacement per item
- Orders outside the U.S.
This is a one-time replacement per item and does not extend to repeat claims unless the issue is a manufacturing defect.
How to File a Claim
Fill out and submit the form below with the following information:
- Your order number (or the boutique name if you purchased in-store)
- A short description of what happened
- A photo of the sunglasses (if you still have them)
Don’t have a receipt? No problem — we’ll do our best to verify your purchase based on the style and boutique name. If you need to reach out before filling out the form, simple do so here: hello@daxeyewear.com
Costs & Returns
- This is a no-cost-to-you policy. We'll cover the cost of the glasses and shipping. If you're glasses are out of stock, we'll reach out and you can pick a new pair.
Why We Do This
DAX was founded by a mom who wanted sunglasses that actually worked — stylish, practical, and made to handle real life.
Whether you toss them in your bag, wear them all day, or push them up into your hair (without pulling it!), we believe you should feel confident shopping with us. That’s why if anything goes wrong, we’ve got you covered.